Primary Location:
New York
Locations:
New York, NY US
Additional Locations:
New York; Comerica Bank Tower; Charlotte
Job Type:
Full-time
WorkBest Job Category:
Category C – Days in the office will either be designated days or will vary week to week from 2-5 days
Job Category:
Operations
Required Experience:
7-12 years
Overtime Status:
Exempt
Job ID:
246879
National Manager Payments Onboarding
- Develop and execute a strategy to meet objectives of delivering outstanding experiences for external clients and internal business unit partners.
- Partner collaboration requiring frequent interaction with executive management and cross functional leaders and teams including sales, implementation, operations, legal, compliance and technology.
- Develop and analyze reporting to set standards and goals to improve efficiency for efficiencyquality and experience improvements.
- Develop and manage departmental policies and processes that drive desired outcomes.
- Assessment, development and execution of continual process and technology improvements to ensure the customer account opening and payments team mission and priorities is accomplished.
- Accountable for group’s compliance with applicable federal, state and local laws and regulations; and Comerica policies and procedures.
- Serve as a SME of deposit account opening, maintenance and servicing procedures specializing in complex customer formations and unique needs.
- Lead, direct and support groups’ execution of customer deposit account opening and servicing needs, customer revenue, retention, and satisfaction.
- Responsible for making recommendations and/or decisions regarding hiring, separations, the performance management process (PMP), promotions etc.
- Lead, coach and manage the team to ensure development and performance of employees in the areas of customer experience, service excellence,
relationship management, consumer and product/service knowledge and execution, operational and risk compliance.
- Bachelor’s degree from an accredited university or 8 years of management experience with customer, or staff development; i.e., direct management of staff, or customer portfolio management to include responsibility for coaching, leadership and operations
- 8 years Financial Services Experience
New York8:00am – 5:00pm Monday – Friday
Salary:
For candidates hired in the state of New York the expected salary/On-Target Earnings (OTE) range for the role is currently:
- New York – $142,500 – $272,500 Annually
Salary Range(s) is subject to change. Comerica Bank takes several factors into account when determining individual starting pay. These include but are not limited to position, grade level, location/metropolitan area, skillset, and peer compensation. Comerica Bank considers the employer’s work location to determine the pay range.